Automotive Consulting & Training
Does your dealership suffer every time you have staff turnover?
PROVIDING YOU WITH THE EXPERTISE YOU NEED TO INSPECT WHAT YOU EXPECT
Your employees are the backbone of your dealership. Are they giving you the support you need?
If your organization suffers every time you have staff turnover, it's time to consider bringing me in to review, analyze, document, and train your processes. Consistency is the key to successfully maintaining solid profitability and providing a top notch customer experience. If your customers are treated to the same outstanding customer service every time they visit your service drive, for example, they will be more likely to return and bring their friends and neighbors. Inconsistencies in process and problem resolution are two of the top profitability and reputation killers in our industry. People have high expectations, and it is our job to meet them each and every time. Having solid workflows and procedures in place will help set the bar high and ensure your employees are able to meet it, all while maintaining maximum profitability and customer satisfaction for your dealership.
About Me
I'm Deb, and I have almost 30 years of experience as a Controller in the car business.
Through the years, I have learned the ins and outs of the business, and am adept at organizing and creating workflows to keep the information flowing between departments in an efficient way that maximizes profitability, while also streamlining information flow and maintaining internal controls.
I believe that solid processes and employee training are the keys to an organization that is able to thrive amid employee turnover and changing economic and industry conditions.
I have a keen ability to see problems and readily identify solutions. I am also skilled at developing the workflows and processes necessary to resolve issues in the short term and create checks and balances to prevent them from arising again in the future.
My expertise is in accounting and administrative operations, but I have extensive knowledge in all dealership operations. If you're looking for a fresh set of eyes for your dealership, give me a call and let's discuss how I can help.
Consulting and Training Services
Remote CFO
If you've got a solid office team, but you want to make sure they're not missing something big, my Remote CFO option may be just what you need. I'll review a set of key areas on a regular basis to ensure accurate and consistent practices, and will create a set of reports from this information that will help you make better informed business decisions.
Operational Consulting & Training
The accounting and administrative team are the backbone of your dealership. If their processes are not solid and well-documented, and the staff properly trained, your dealership is bound to suffer every time there is staff turnover - in ANY department. Having a rock solid admin team can help you uncover gaps in other departments, and will provide you with the invaluable information you need to run your business on a daily basis. If you're looking for help leveling up your admin team, let's hop on a call to chat about how I can help.
Special Projects
I have done just about everything there is to do in a car dealership, from new facility construction and contract and legal matters to hiring, firing, and preparing financial statements. If you've got a special project that you want to get done, but your staff doesn't have the bandwidth or expertise to get it done, give me a call.
“In this business we always say nothing happens until we sell a car. That may be true, but you won't know how much money you really made if your accounting team isn't rock solid!" - Deb Mitzel
